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‎02-22-2025 11:40 AM

HP Recommended

Since I updated my victus 16 the login box for the pin doesn't appear in the sign in screen. It just goes blurry, and has 3 icon options bottom right corner. Can't access pc! Help!

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5 REPLIES 5

‎02-22-2025 11:44 AM

HP Recommended

I have tried triggering the automatic repair on started up, but no impact.

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‎02-22-2025 12:12 PM - edited ‎02-22-2025 12:16 PM

HP Recommended

One of the icons should be the Wi-Fi icon to allow you to connect to the internet so you "Microsoft email" account can be validated.  This happened to me when i created a "email" account on initial setup of windows.

 

Connect to internet so windows can validate your password.  

When you get a chance, create a local account so this never happens again

 

If your Wi-Fi drivers are corrupted (it can happen) then you must use an ethernet cable and at worst you will have to do a factory cloud restore.

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I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
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‎02-22-2025 12:27 PM

HP Recommended

Hey, thanks for the suggestion however the internet icon only allows me to select my WiFi or switch to flight mode.

The other buttons one offers on/off to sticky keys, magnifier etc...

The other is power, sleep, shutdown or restart.

 

Appreciate any other ideas you have.

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‎02-22-2025 12:48 PM

HP Recommended

CTRL-ALT-DEL keys should bring up a login or allow some type of connection to be made.

 

 

  • Power surge?
  • Add memory or install new device?
  • BIOS update that went wrong?
  • Windows update that failed?
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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‎02-22-2025 01:46 PM

HP Recommended

Control alt delete does nothing! 

 

The sign in screen image of a beach just goes blurry and the 3 little icons come up, that's it.

 

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