• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP 14-dq0000 Laptop PC (9WQ76AV)
Microsoft Windows 11

I was getting a blinking caps lock light of 3 slow and 2 quick. I had changed out my memory module. I put the old one back in and the blinking light stopped. But there is still no display.

I tried the reset instructions. I tried recovering the bios. I reseated the memory module several times.

As a side note, the memory module I just got is the same as what is in it except it is 8 g and the old one is 4 g.

Does anyone have any other suggestions?

I'm grateful for any help. 

4 REPLIES 4
HP Recommended

Here's a video from HP Support about diagnosing the issue of the laptop starting but having a black screen instead of any display:


https://www.youtube.com/watch?v=sj6kYmT7GLs



I am a volunteer and I do not work for, nor represent, HP
This video is updated https://youtu.be/wx8CS44fin4 In this video, you will see how to fix an HP laptop with a black screen. If you can hear the fans and hard drives when you turn on your laptop but the screen remains black, follow the steps in this video to try resetting the laptop. Learn how to ...
HP Recommended

Thank you for getting with me. I have watched and followed this video a couple of times. Unfortunately, none of these suggestions helped. 

HP Recommended

Thanks for getting with me. I tried to open the video you suggested but it won't open for me. It told me the account had been terminated.

HP Recommended

That's correct -- the HP account got shut down.  I've passed this along to HP and they are working on a solution.



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.