No power light, only power button light

[Mark-Pav_x360]

Hello.  My laptop appears to be dead.  The only indication of life is when I push the power button (on the LHS) a white light comes on next to it.  Some other observations:

* No light next to the power cord (I verified the power cord is functional by plugging it into another HP laptop)

* No physical damage

* Nothing comes on the screen (completely black)

* No flashing LED lights or beeping

* I tried holding the power button in for 30 seconds w/o any success

* Model: 14m-ba011dx

* Just 1.5 years after purchase (not under warranty)

Any help would be greatly appreciated.

Mark

[WAWood]

@Mark-Pav_x360 

Most likely, the laptop is experiencing a major hardware failure. You MIGHT be able to run hardware diagnostics by pressing the Esc key repeatedly and then, when the HP Startup Menu appears, select Diagnostics (usually F2) and let it run.

If that does not work, then there is nothing more you can do personally.

I wish we could help you from here, but we can't. The problem is that we HERE, have no way of diagnosing or repairing hardware problems. And, with the PC not even starting, even HP Tech Support, who have the authority and tools to REMOTE into a PC across the Internet, can not access your PC.

Software failures invariably present with error messages of some kind on the screen, such as No Operating System or No Boot Device. In these cases, reinstalling the OS from media such as DVD or USB fixes the first; rebuilding the boot records using various utilities fixes the second. But any time a laptop simply refuses to turn on, that tend to indicate a serious hardware failure.

Since your PC is no longer under warranty, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

If you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

Good Luck