No power

[Swavay28]

My system does not want to turn on yesterday I had it shut down after updates and it never powered back on when it was on the charger it did have a light but only until I hit the power button it all died, however the screen did not come on nor could I hear anything try and boot. I have done the steps of doing a hard boot and clearing the additional electricity out of the notebook. I have also tested the A.C. adapter into another like notebook here at home and that's okay too it worked. I also swtiched batteries and it charged on the other like notebook with no issue Is there a possible hardware issue?

[CF4]

Please 1st try a Hard Reset

Press and Hold the PWR off button for 4 seconds to force a PWR off.

Unplug from the wall.

If you see a battery compartment door, your computer has a removable battery.

Remove any removable battery.

This is valid for most notebooks;

Press and hold the power button for 15 seconds to complete the reset.

Re-insert any battery you removed.

[Swavay28]

Thanks for reply I have tried that so I plugged it up and after some time passes the battery lit up ready and when I hit the power button it completely drains dead?

[CF4 · Accepted solution]

Hi

So it does appear to be a Hardware issue, the Main Board maybe.

You cannot run without the battery connected, and when it is connected a full drain on the battery happens.

I would be inclined to ask a local repair shop for some advice, as they can witness the effect.