No way to login to my laptop

[Sstults6909]

There is no way to sign in to my laptop 

 i can't get to recovery mode or BIOS either ... Please help

[Sstults6909]

I can only sleep, restart, or shutdown 

[VikramTheGreat]

Hi @Sstults6909,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you are just getting a blank screen and only getting a shutdown icon and not able to use the device. Please try the BIOS Restore on the pc first and let me know if this helps; if not, we have to test the hardware.

BIOS Restore :
1) Shut down the computer, keep the  charger plugged
2) Hold down the Windows and B button together while the computer is still turned off.  
3) Turn on the computer and continue to hold the Windows and B buttons until a BIOS Recovery screen appears.  
4) Follow the on-screen instructions and click on OK

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support