Not able to login to laptop. I know password but will not work

[Novbride11]

I can't login to my laptop, it keeps telling me the password is incorrect. I have changed it twice through Microsoft. 

[Novbride11]

it keeps telling me my security questions are incorrect as well.

[Max3Aj]

@Novbride11, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand how frustrating it can be when you're locked out of your laptop even though you know your password. Let's go through a few steps to help you regain access.

Confirm Internet Connection

If you're using a Microsoft account to log in, ensure your laptop is connected to the internet. Sometimes, the system can't validate the new password without a connection.

Try Logging in with the On-Screen Keyboard

There might be a keyboard layout issue:

• On the login screen, click the Ease of Access icon (bottom-right corner).
• Select On-Screen Keyboard and enter your password using it.

Use Microsoft Account Recovery

Since you've changed your password via Microsoft, try logging in here to confirm the new password works: https://account.live.com

If it works there, but not on your laptop, proceed to the next step.

Boot into Safe Mode with Networking

This can help bypass some login issues:

1. Hold the Shift key and click Restart on the login screen.
2. Go to Troubleshoot > Advanced Options > Startup Settings > Restart.
3. Press F5 to select Safe Mode with Networking.
4. Try logging in again.

Reset Microsoft Account Password Again

Sometimes, syncing issues can cause login problems. Try resetting your password again: Change your Microsoft account password - Microsoft Support

Additional Tips

• If you’ve set up a local account instead of a Microsoft account, and forgot the password, you’ll need to reset it using a password reset disk or reinstall Windows.
• If you’re unable to access recovery options, you may need to create a Windows installation media using another PC: Create installation media for Windows - Microsoft Support

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support