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HP Recommended
Microsoft Windows 11

Hey,
I recently got HP Laptop from donation drive, it was a locked laptop so I want to reset it. I tried resetting using USB Boot. But as it was asking for recovery key, which I don't have. I saw many windows followed a yt video steps to format C drive using CMD. But Now I am not able to Boot the laptop using USB, Whenever I select boot using USB and connect USB, the screen drives to Not able to Find Driver. I am not to skip and move back from that page.

1 REPLY 1
HP Recommended

@Patilsp,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

It sounds like the laptop had BitLocker enabled, which is why it asked for a recovery key. After formatting the C drive, the system is likely missing critical boot files, and now Windows setup can't find the necessary drivers.
 

Check if the USB is Bootable

  • Use another working PC to verify the USB.
  • If you have access to another Windows PC:
    • Open Command Prompt as Administrator and run:
      diskpart
      list disk
      select disk X (Replace X with your USB number)
      clean
      exit
    • Use Rufus or Windows Media Creation Tool to create a new bootable USB.

Change BIOS Settings

  • Power on the laptop and enter BIOS (Press F10 on HP boot logo).
  • Check if Secure Boot is enabled; if yes, disable it.
  • Ensure Legacy Boot (CSM Mode) is enabled.
  • Change Boot Order to prioritize USB.

Try Loading Drivers Manually

  • When the "Can't Find Drivers" error appears, unplug the USB drive and reinsert it into another USB port.
  • If that doesn't work, download HP storage drivers from another PC and place them on the USB drive.
  • Select "Browse for drivers" and point to the USB to load them.

Reset the BIOS

  • Restart the laptop and enter BIOS (F10).
  • Look for "Reset BIOS to Default" or "Load Optimized Defaults" and apply it.

Try Another USB Port

  • If using a USB 3.0 port, try a USB 2.0 port instead.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Hawks_Eye

HP Support 

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution!  It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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