Not able to reset the laptop using usb boot

[Patilsp]

Hey,
I recently got HP Laptop from donation drive, it was a locked laptop so I want to reset it. I tried resetting using USB Boot. But as it was asking for recovery key, which I don't have. I saw many windows followed a yt video steps to format C drive using CMD. But Now I am not able to Boot the laptop using USB, Whenever I select boot using USB and connect USB, the screen drives to Not able to Find Driver. I am not to skip and move back from that page.

[Hawks_Eye]

@Patilsp,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like the laptop had BitLocker enabled, which is why it asked for a recovery key. After formatting the C drive, the system is likely missing critical boot files, and now Windows setup can't find the necessary drivers.
 

Check if the USB is Bootable

• Use another working PC to verify the USB.
• If you have access to another Windows PC:
  • Open Command Prompt as Administrator and run:
    diskpart
    list disk
    select disk X (Replace X with your USB number)
    clean
    exit
  • Use Rufus or Windows Media Creation Tool to create a new bootable USB.

Change BIOS Settings

• Power on the laptop and enter BIOS (Press F10 on HP boot logo).
• Check if Secure Boot is enabled; if yes, disable it.
• Ensure Legacy Boot (CSM Mode) is enabled.
• Change Boot Order to prioritize USB.

Try Loading Drivers Manually

• When the "Can't Find Drivers" error appears, unplug the USB drive and reinsert it into another USB port.
• If that doesn't work, download HP storage drivers from another PC and place them on the USB drive.
• Select "Browse for drivers" and point to the USB to load them.

Reset the BIOS

• Restart the laptop and enter BIOS (F10).
• Look for "Reset BIOS to Default" or "Load Optimized Defaults" and apply it.

Try Another USB Port

• If using a USB 3.0 port, try a USB 2.0 port instead.

I hope this helps.

Take care and have a good day.

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Hawks_Eye

HP Support