Not booting after latest firmware update,TPM error

[Mantru]

Hello yesterday I got the TPM error and once the laptop loaded I was unable to login due to Pin issues which I resolved via Microsoft. The system was ok all day today I started it and it gives me a black screen with white cursor there is a bit of starting sound but not loading. Last week I had a firmware update and my error came after I installed another new update.

[Jerry_57]

Hi @Mantru,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

When encountering a TPM error and the system fails to boot correctly after a firmware update, it can be concerning. Here are several steps you can take to troubleshoot and potentially resolve these issues:
 

Hard Reset the Laptop:
 

• Turn off your laptop.
• Disconnect all external devices and the charger.
• Remove the battery if it is removable.
• Press and hold the power button for about 15 seconds.
• Reconnect everything and attempt to power on the laptop again.

Access BIOS/UEFI Settings:
 

• Restart your laptop and immediately press the key specific to your laptop brand (often F2, F10, ESC, or DEL) to enter BIOS or UEFI settings.
• Check if the TPM (Trusted Platform Module) settings are correctly enabled. Sometimes, resetting them to default may help.
• Ensure that the boot sequence is correctly set for your primary boot drive.

Safe Mode Boot:
 

• Attempt to boot into Safe Mode to isolate if there's a problem with software drivers.
• If you can access Safe Mode, try uninstalling the recent updates or restoring the system to a prior point where it was working correctly.

Reset BIOS/UEFI to Default:
 

• Within the BIOS/UEFI menu, look for options to reset settings to default or factory settings.
• Save the changes and try to restart your laptop.

Rollback Recent Firmware Update:
 

• If accessible, explore options to roll back to an earlier version of your firmware, if available.
• Sometimes manufacturers provide utilities to revert firmware updates.
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support