• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked

‎12-15-2022 10:46 AM

HP Recommended
Product: HP Pavilion x360 - m3-u101dx

I recently tried to replace my laptop's battery.  After reassembling the laptop it would not boot up and is giving the error code on the keyboard of three long blinks and two quick blinks.

 

However, if I removed both ribbon cables for the keyboard and the touch pad or remove the ribbon cable for the touch pad the laptop boots up normally.  So with no ribbon cables or just the keyboard it works (using it now).

 

I have tried resetting the bios with a USB stick, but with the touch pad ribbon cable attached it won't even get to that point.

 

Any thoughts?  Thanks in advance!

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.