Not turning on and laptop is fully charged

[dsMAU]

Hello,

My laptop is fully charged but it will not turn on when I am using the power button. It worked just fine 2 days ago and I am not sure what the issue is. 

[VikramTheGreat]

Hi @dsMAU,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you're using the HP ENVY x360 15m-es1000 (446V8AV) running Windows 11, and your laptop is fully charged but not turning on. Let's walk through some steps that may help resolve this issue.

Troubleshooting Steps

1. Perform a Hard Reset:
   • Disconnect the charger and any peripherals.
   • Press and hold the power button for 30 seconds.
   • Reconnect the charger and try powering it on.
      
2. Check Power Indicators:
   • Look for any LED lights near the power button or charging port.
   • If no lights are visible, try a different power outlet or charger.
      
3. Inspect the Charger and Port:
   • Make sure the charger is working and the port is clean.
   • Try using a compatible charger if available.
      
4. BIOS Recovery (if screen remains black):
   • Press and hold Windows + B, then press and hold the power button for 2-3 seconds.
   • Release all keys and wait to see if the BIOS recovery screen appears.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support