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Microsoft Windows 8.1 (64-bit)
  • com, I have this issue with my hp envy notebook 15 -j151sa model sometimes is will power on with the same ram in.. But after working with and shuting it down…when trying to work with it the best day on the wifi indication light turn red and the fan would ran on a top noise with no display.. Then I would have to take out the ram and reset it before but sometime to it will never work after the reset... Any solution to help me out on this issue 
1 REPLY 1
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Hi @Marcuslenus,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your your Laptop that does not turn on intermittently.

Follow the below steps to fix the issue.

 

A) Perform a power drain on your PC.

 

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and check if it boots into Windows now.

 

B) Update the BIOS for your PC by clicking on the link.

 

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

 

C) Install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

 

D) If the issue still persists, please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

 Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.