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‎09-27-2020 01:15 PM

HP Recommended

When I turn on my laptop I come to a screen that says preparing automatic repair and then it goes to a blank screen. I have never seen this on any of my laptops and not sure what to do. 

1 REPLY 1

‎09-30-2020 06:21 AM

HP Recommended

@Vsanchez

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you run a System Test to confirm the Hardware Functionality

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.

 

If all the Tests pass, please perform a Reset. Link: https://support.hp.com/in-en/document/c04742289

 

Keep me posted 

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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