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Tulip4
New member
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Message 1 of 2
101
Flag Post

Not turning on

HP Recommended
Hp ENVY x360
Microsoft Windows 10 (64-bit)

Laptop is not turning on just black screen and HP logo and loading Anyone can you help me what is going on

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Tulip4

 

Welcome to HP Community

 

I have gone through your Post and I understand your concerns

 

This is a Hardware issue. Please contact HP Support in your region for Service Options

 


1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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