Notebook Bios lost product information

[Borsick]

While I am update my Bios, there is an error occurred. After reboot, I found out that all the product information at lost in Bios, all the serial number are change to some random number. While booting the computer, it said that the Manufacture programming mode is unlocked. And the keyboard are not usable due to the conflict of the system file.

Is that a possible for me to fix this issue?

[IT_WinSec · Accepted solution]

Hello @Borsick 

Thank you for posting in the HP Support Community.

• If the product information is now missing, you cannot fix it yourself (usually). Check this TKB article for such issues and follow the suggestions >> https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/System-board-00A-error-occurs-during-PC-start...
• Attempt BIOS recovery following this article >> https://support.hp.com/us-en/document/c02693833

[IT_WinSec]

For future reference, in order to save you money $ , time and hassle, I would like to let you know that :

General recommendation I provide to users/customers is NOT to upgrade BIOS/UEFI unless they experience any kind of specific BIOS/UEFI issue. Updating just for updaing and just for using the latest verson is not solution. Any kind of update (no matter for what and who relesed it) can fix 2 issues but may introduce 10 more issues. Additionally, upgrading the BIOS (for any vendor) poses more risks because BIOS recovery is not that easy as compared to typical software updates IF something goes wrong.

Same applies for Windows Updates, OS update, drivers updates, etc - upgrade/update IF you have issues which you know are fixed in the newer version or for some severe security issues. Otherwise, keep the existing version as long as possible.

• Additional opinion on this matter >> https://www.howtogeek.com/136881/htg-explains-do-you-need-to-update-your-computers-bios/

Hope this helps 😉