System board (00A) error occurs during PC start-up

[IT_WinSec]

Symptoms

• You are able to eventually load your operating system to Desktop but
• When you start your HP notebook, an error message appears with regards to System board (00A) (product information missing) similar to these:
• 

Diagnosis

• No specific diagnostics is needed.
• The message appears to indicate that product information which is usually tattooed into the motherboard is missing. This triggers the alert.
• This may have happened either due to failed BIOS update , or due to motherboard replacement.
• This is not a high severity problem and the operating system can be started. This is not a hardware failure.

Solution

• A service (repair) is required to fix the problem
• A special internal utility needs to be used to enter the correct missing information into the motherboard
• The utility is not publicly available.
• Users will need to bring the PC (or ship it) to service - HP Authorized Service Center
• If users are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:
  >> http://support.hp.com/us-en/document/c00372730
  >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

• Check these videos on the specifics how to prepare and send your computer for repair or service:
  # USA and Canada >> https://www.youtube.com/watch?v=7alIyHJMb6Y
  # UK , Switzerland and EU countries >> https://www.youtube.com/watch?v=IFi6lQ5lU_c

 

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