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Level 15
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  • You are able to eventually load your operating system to Desktop but
  • When you start your HP notebook, an error message appears with regards to System board (00A) (product information missing) similar to these:
  • 00A.png00A=.jpg00A_.png


  • No specific diagnostics is needed.
  • The message appears to indicate that product information which is usually tattooed into the motherboard is missing. This triggers the alert.
  • This may have happened either due to failed BIOS update , or due to motherboard replacement.
  • This is not a high severity problem and the operating system can be started. This is not a hardware failure.



  • A service (repair) is required to fix the problem
  • A special internal utility needs to be used to enter the correct missing information into the motherboard
  • The utility is not publicly available.
  • Users will need to bring the PC (or ship it) to service - HP Authorized Service Center
  • If users are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:






:LightBulb:We would like to encourage you to post a new topic in the community so our member will be able to help you as well, here is the link to post.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation