• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-16-2021 09:27 PM

HP Recommended
Product: HP 14-dk0731ms
Operating System: Microsoft Windows 10 (64-bit)

Hello I've encountered a problem that I can't seem to solve.

 

Computer froze.  Ctrl Alt+Del did not work.  Had to hold down power button to shut off.

 

Upon restarting the notebook, power light comes on and led screen backlight lights up, but then nothing.  No splash screen, no post, no beeps, just hangs there. 

 

Things I have already tried (basically everything found here:   https://support.hp.com/us-en/document/c03518165:

Note:  Battery is not removable and there is no access to memory modules

 

Full hard reset, holding down power button for 30+ seconds while power adapter unplugged to discharge battery per HP instructions

Reset Bios with Windows+B key

Tried to run HP hardware diagnostic tool,  Esc, then F2.  But pressing ESC does not do anything

 

Any suggestions or help would be greatly appreciated.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.