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‎10-13-2018 04:20 PM

HP Recommended

Thank you HP for escalating the issue, contacting me, and resolving the issue.

 

I was contacted by an HP Case Manager, who kindly listened to the issue and what I had been told by the tech at the service center.  The HP Case Manager offered to have the laptop shipped to them directly to diagnose and see if it was indeed a problem with the motherboard.  The shipping was free, diagnostics free, and the laptop was returned to me with a new motherboard.  To my surprise, HP covered the cost of replacing the motherboard, meaning no charge to me for any of the work.

 

So far, everything works fine on the laptop.  Thank you again HP, for stepping up and resolving the problem.  Your Case Manager was terrific to work with, kind, pleasant, and great about following up and making sure I was taken care of every step of the process.

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