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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Notebook admin password

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04-12-2019 10:28 AM - edited 04-12-2019 10:33 AM
Good day! About a year ago, I got a laptop from my dad after his death. I wanted to reinstall the operating system, but for this I need to go to the UEFI settings. But I can not, because Dad once set the UEFI administrator password and, of course, I do not know him. Can someone help me with this problem?
P.S.: I forgot to say that I live in Uzbekistan.
04-12-2019 12:30 PM
Sorry, we are no longer able to provide any assistance with password issues.
The Community Policies changed this March such that we are now PROHIBITED from assisting customers with Admin or BIOS password issues.
For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.
International contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
Good Luck
I am a volunteer and I do not work for, nor represent, HP