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HP Recommended
ProBook 455 G1
Microsoft Windows 7 (64-bit)

Good day! About a year ago, I got a laptop from my dad after his death. I wanted to reinstall the operating system, but for this I need to go to the UEFI settings. But I can not, because Dad once set the UEFI administrator password and, of course, I do not know him. Can someone help me with this problem?

 

P.S.: I forgot to say that I live in Uzbekistan. 

2 REPLIES 2
HP Recommended

@Nikolay_NM 

Sorry, we are no longer able to provide any assistance with password issues.

The Community Policies changed this March such that we are now PROHIBITED from assisting customers with Admin or BIOS password issues.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.

International contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

Good Luck



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

It's sad to me. Nearest HP support line in another country...

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