12-29-2019 06:02 AM
there is a big problem with this notebook, and all of the standard helps doesnt't worked!
After windows shuts down, the notebook doesn't boot from anything.
I can go to the BIOS and changed boot-priority, nothing happend. BIOS changed to legacy support and support off, the same.
The diagnostics also won't start.
Only if I pull out the harddrive, I can go to the diagnostics. If I tried to test the harddrive in an other notebook via USB, checkdisk says nothing wrong.
I tried to boot from USB (for example linux, WinPe, Win10, etc) nothing happend. Also if I tried to start from DVD.
After erasing the BIOS settings to default, also won't boot up.
I can change the bootoptions with F9, yes, but the notebook won't boot.
Also if I tried to update the BIOS with Diagnostics Software, don't work.
The last thing I tried, was cler TPM, but after that, appeared a Message: F1 for accept and F2 for decline. After F1 the screen always appeared.
What is this crazy problem? What ca I do?
Thank you for your answers
12-31-2019 06:30 PM
@michael_k2 Welcome to HP Community!
here's the best way to resolve the issue, using the HP Guided Troubleshooter:
(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).
If the above doesn't help or the steps are insufficient, check the below steps:
Let's start with a hard reset of your notebook computer before you try any other troubleshooting steps.
Reasons for a hard reset
A hard reset has the following effects:
Clears the memory.
Reestablishes the connection between the BIOS and the hardware
The following conditions can be helped by the hard reset:
Windows stop responding.
The display suddenly goes blank.
The computer does not wake from sleep or hibernate modes.
Software applications freeze or fail to respond.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE
(By the end of this article all the issues should be resolved)
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
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