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jperezv
New member
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Message 1 of 2
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Notebook hp se bloquea en logo de inicio

HP Recommended
HP 14-dq1003la
Microsoft Windows 10 (64-bit)

MY HP 14-dq1003la WHEN I TURN IT ON IT STICKS ON THE HP LOGO AND DOES NOT ENTER WINDOWS, THEN I RESET IT AND IF IT ENTERS IMMEDIATELY, WILL ANYONE HELP ME PLEASE? update the bios and it keeps happening sometimes, not always.

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@jperezv

 

I reviewed your post and I understand that the computer is not booting to Windows sometimes.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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