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‎10-21-2018 08:38 AM

HP Recommended
Product: Pavilion 15-p084ca
Operating System: Microsoft Windows 7 (64-bit)

Hello Everyone!!

 

I have issue with my hp Pavilion 15-p084ca, i have win 7 64 bit from HP then i upgraded to win 10 online it was working good but after few months it didn't start and keep showing me follwing windowIMG_2314.JPG

 

 

 

 

 

IMG_2315.JPG

Then I go to diagonosing window and try to reset and repair but nothing works, So try to boot from my bootable WIN 7 64 USB but its not taking win7 also,  i removed my HDD and formatted all drive including windows and recovery and try to boot again my win 7 64 bit from My USB but it does't take even i Choose USB as first boot device option(Shown in picture) and MY CD/DVD drive is broken.

IMG_2316.JPG

 Please Help me with this Issue.

Thank You.

1 REPLY 1

‎10-21-2018 09:36 AM - edited ‎10-21-2018 09:36 AM

HP Recommended

Hi:

 

I would try reinstalling W10 by using the Media Creation Tool on another Windows PC.

 

https://www.microsoft.com/en-us/software-download/windows10

 

You will be given the option to create a USB installation flash drive ( you will need an 8 GB flash drive for this).

 

If you are asked to enter a product key during the installation process, check the 'skip' box, and W10 will install and automatically activate once you are connected to the internet.

 

Then you can install the drivers and available software from your notebook's support page.

 

To boot from the USB flash drive, you should just be able to turn on the PC, tap the ESC key at the beginning of the welcome screen to get the menu of options.   Select the F9 boot options menu and from that, select the USB flash drive.

 

Now, if you want to try the W7 flash drive, you have to boot it from the notebook's USB 2 port.  It won't boot from a USB 3 port because W7 does not have the USB 3 drivers to work the program.

 

And this is very important...looking at your 3rd sreen shot where it shows the BIOS settings, Legacy mode must be Enabled, and Secure Boot disabled or you can't install W7.   Your notebook's BIOS setting shows that legacy mode is disabled and secure boot is enabled.

 

W7 is not compatible with secure boot.  See this guide for the settings to change...

 

https://www.support.hp.com/us-en/document/c03736054/

 

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