Notebook is relatively new, but needs motherboard replacement

[Vitor_Martins]

My laptop has less than 1.5 year of residential use only. It suddenly stopped working and it was diagnosed with a motherboard problem (it is not detecting power, even though the charger is working normally) - this problem requires replacing that item for a new one. It is too early to have such type of problem, and the repair cost does not compensate, as the laptop is out of the 1 year warranty.

I'd like to know if HP can offer a repair solution that is not as expensive as this motherboard replacement, since the laptop is relatively new. I've never had such problem with other HP equipment before.

[Hawks_Eye]

Hi @Vitor_Martins 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

It’s frustrating to face such a significant issue with a relatively new laptop, especially when it’s out of warranty. 

I'm sending out a private message to assist you with the next course of action. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care, and have an amazing day!

Regards, 

Hawks_Eye