Notebook keyboard freezes after sleep

[steve_arliss69]

Hi, I have a Pavilion laptop 14-ce0501sa with Windows 10 home 64-bit. The keyboard has recently started to seem locked after sleep mode. When I wake the laptop it wont let me do anything and I have to reboot and then it works.

Does anyone have any ideas as to what this could be? Many thanks, Steve

[praveen196]

@steve_arliss69 Welcome to HP Community!

I understand that the Notebook keyboard freezes after sleep.

Please perform the below steps and check.

1. Open Device Manager by clicking the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
2. In Device Manager, locate the keyboard, and then double-click the device name.
3. Click the Power Management tab, and then Select the option "Allow this device to wake the computer" checkbox.
4. Click Ok.
5. Locate the touchpad and Repeat step 2 and 3.

Also, update the drivers of both Keyboard and the touchpad using this link.

Alternatively, I would suggest here is to Run Windows Updates troubleshooter -

Download and install the troubleshooter from this link.

Now try to perform Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

If the issue persists, I would suggest here is to update the Bios and chipset drivers on your PC using HP Support Assistant

To download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Once done, restart the computer.

Keep us posted,

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