Notebook locks up goes to blue screen - error CLOCK WATCHDOG TIMEOUT

[truckwiz]

Hi,

 Have fresh install of windows and no driver errors, hp said Norton was the problem so installed McAfee. when connected to internet it drops wi-fi connection then locks up to a blue screen with various error's. Can't stay connected to internet long enough to run any online diagnostics even when connected with Ethernet.

This computer is 1 month old and hp  support put us on hold one time for a hour and the next time for a hour and a half before we hung up.

Thanks'

[DavidSMP]

@truckwiz,

Good day. Thank you for posting your query in the HP community. I read the response. I will be happy to assist you here.

• Did this happen after a power outage or surge?
• Do these bluescreens occur with the charger plugged in or disconnected?
• Does it happen when going online and when the wifi disconnects?

There is more to it than meets the eye. Please run extensive diagnostics on the computer check if the hardware is faulty. from this link: https://support.hp.com/in-en/document/c03467259 (HP PCs - Testing for Hardware Failures) please follow directions from the section "Run the Extensive Test (2 hours or more)" and then run the extensive diagnostics. If any component fails, then make a note of the failure code for the failed component.

If diagnostics pass, then perform these steps:

• Install all the latest Windows 10 updates.
• Install HP support assistant and make sure to run all the updates that it recommends and install them correctly.
• Update the bios, chipset and graphics drivers from http://hp.com/drivers and follow the on-screen instructions.
• Uninstall Mcafee temporarily and check again.
• Reload bios defaults and check again.

Steps to load bios defaults:

• keep tapping the Esc key gently several times as soon as you power on the computer.
• It takes you to the startup menu.
• Then press the F10 key to go the bios.
• Then press the F9 key load setup defaults and select yes and push “enter.”
• Then press F10 to save changes and exit and then load into windows and leave the computer under observation.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂

[truckwiz]

• Did this happen after a power outage or surge? - don't think so
• Do these bluescreens occur with the charger plugged in or disconnected? - both
• Does it happen when going online and when the wifi disconnects? - YES

All the system test pass, except cpu test will lock up if connected to the internet via wi-fi. If I use a wi-fi dongle and not the internal wi-fi computer works perferct. It's to soon to say if thats the answer and I'll keep testing.

Thanks'

[DavidSMP]

@truckwiz,

I read your quick response and good luck to you. It was an absolute honor to share this platform with you. There is more to it than meets the eye. Please check if these steps help:

A second
Powercycle the network:
1. Shut down your notebook.
2. Unplug the power to your router.
3. Unplug the power to your modem.
4. Wait at least 45 seconds.
5. Plug in the modem, and wait for it to come back online.
6. Plug in the router, and wait for it to come back online.
7. Turn on your notebook, and test your connection.

Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.
option, is to try these steps:

This should help. Otherwise, the USB adapter is the best option.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂

[truckwiz]

 I would like to say that thing's are getting better,but I've had a major setback. The computer hard crashed, no windows avalable and can't detect usb ports to reinstall windows. I'll  keep you updated if I make any progress.

Thanks' 

[DavidSMP]

@truckwiz,

I rad your post. Thanks for the update. It is awesome to hear from you again and your efforts are greatly appreciated.

• Is your internet working correctly now?
• Did you try the steps that I suggested?

If your computer is connecting to the internet and you have new problems with the USB ports  please try these steps:

Follow all relevant steps from this link:https://support.hp.com/in-en/document/c03327635 (HP PCs - Troubleshooting USB Connections (Windows 10, 8) Now check if it gets resolved.

If it continues, then run hardware diagnostics on the USB ports by running the component tests and selecting USB ports.  Follow directions from this link: https://support.hp.com/in-en/document/c03467259 (HP PCs - Testing for Hardware Failures)

If diagnostics fail, it will give a failure code for the failed component. The computer needs to be repaired then for this to be fixed.

If diagnostics pass, then you could order recovery media and reinstall Windows. It should work.

I will send you a private message to assist you with the next course of action. Check your forum private message box in the upper right corner next to the bell icon. 

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂

[truckwiz]

Since hard crash it tries to start (you can hear cd drive) and nothing else happens. 

[truckwiz]

so I chatted with tech support for the 19th time, They said if I send them $60 for a recovery kit it will fix it. Just like if I send them $75 for their anti virus and just like if I call their pay phone support will fix. There has never been a "It's a bad computer" option.

[KrazyToad]

@truckwiz

I understand your concerns and frustration

I have sent you a private message with the next course of action

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you
 

[truckwiz]

After fighting with this for 2 months I gave up and filed a claim with my credit card and they are taking care of it. You can only sit on hold and fill out the same trouble shooting information so many times before enough is enough.

  I did recieve a offer now to ship it in for repair, but once again the email stated "charges may apply".