• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
HP Recommended
14 Laptop PC- HP-14dk1032wm
Microsoft Windows 10 in S Mode

I have two HP-14dk1032wm laptops. Both have Windows 10S. Both are subject to lockups at various times. Not always the same program or the same spot. Only using the programs that came with units except I have installed Microsoft 365 Personal on each laptop. Only way to recover is to shut down. Sometimes it takes 15 seconds before it shuts off.

1 REPLY 1
HP Recommended

Hi@Minuteman44,

 

Welcome to the HP Support Community!

 

Don't worry I'll try to help you out.

 

check with the BIOS update ?

 

check with windows update?

 

check if the notebook is overheating?

 

Try these steps that might fix the issue?

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.