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Minuteman44
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Message 1 of 2
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Flag Post

Notebook lockup

‎09-25-2021 12:59 PM

HP Recommended
Product: 14 Laptop PC- HP-14dk1032wm
Operating System: Microsoft Windows 10 in S Mode

I have two HP-14dk1032wm laptops. Both have Windows 10S. Both are subject to lockups at various times. Not always the same program or the same spot. Only using the programs that came with units except I have installed Microsoft 365 Personal on each laptop. Only way to recover is to shut down. Sometimes it takes 15 seconds before it shuts off.

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praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎09-29-2021 08:41 AM

HP Recommended

Hi@Minuteman44,

 

Welcome to the HP Support Community!

 

Don't worry I'll try to help you out.

 

check with the BIOS update ?

 

check with windows update?

 

check if the notebook is overheating?

 

Try these steps that might fix the issue?

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day

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