Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Notebook lockup

HP Recommended
14 Laptop PC- HP-14dk1032wm
Microsoft Windows 10 in S Mode

I have two HP-14dk1032wm laptops. Both have Windows 10S. Both are subject to lockups at various times. Not always the same program or the same spot. Only using the programs that came with units except I have installed Microsoft 365 Personal on each laptop. Only way to recover is to shut down. Sometimes it takes 15 seconds before it shuts off.

HP Support Agent
HP Support Agent
6,256 6,254 276 345
Message 2 of 2
Flag Post
HP Recommended



Welcome to the HP Support Community!


Don't worry I'll try to help you out.


check with the BIOS update ?


check with windows update?


check if the notebook is overheating?


Try these steps that might fix the issue?


Hope this helps! Keep me posted.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation