Notebook that would not turn on or charge.

[thewizardoz]

I have this notebook that would not turn on or charge. It does have that LS-15 power cord but I want this notebook inspected and tested under warranty because I feel that it's problem is more than a possible faulty power cord. In Australia it is impossible to obtain any email addresses for HP Support or the Support Agents here in Australia!

Can someone help me with that info?

Thanks.

[Echo_Lake]

@thewizardoz
Thank you for posting on the HP Support Community.

This sounds like a hardware related issue,

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[thewizardoz]

Thanks for your message.

Unfortunately and very frustratingly there are only two methods of contacting HP Support! One is by phone but that is only available during Eastern States time not Western Time. The other problem is worse! That is by WhatsApp! OK, I can and have installed WhatsApp on my phone but I have rooted that phone and flashed a custom ROM so WhatsApp will not work! I cannot think of a more stupid way to communciate with HP Support.... unless they suggested Morse Code maybe!

I have over 30 years experience with computers and about 25 years experience with mobile phones so I am not the sort of user that leaves a device as it came!

i need a more direct method of contacting HP Support like an email address or even a fax. This has been a problem for me for years now but I want it finally sotred out! Any other suggestions please?

Thanks. Mark

[Echo_Lake]

@thewizardoz

apologize for the inconvenience caused,

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community.

[thewizardoz]

Thanks. A HP excutive employee has reached out requesting the laptop details as well as my address, etc.