-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Boot and Lockup
- Notebook will not start and caps lock blink

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
10-11-2019 07:51 PM - edited 10-11-2019 08:00 PM
Product: Hp envy 15 k010ne
Hi
After installing SSD and upgrade RAM from 4 to 12GB.
Notebook will not start, screen is black and caps lock blink slow* 3 blink for 4 times and then restart.
*It just have one color LED
1 REPLY 1
10-12-2019 04:59 PM
According to this HP chart, that blink sequence implies that the power block is not providing enough current to start the PC: https://support.hp.com/us-en/document/c01732674?jumpid=reg_r1002_usen_c-001_title_r0001
If you have another charger, suggest you try that.
I am a volunteer and I do not work for, nor represent, HP
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.