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10-02-2022 06:18 AM
Note book won't boot to windows remains with black screen and no cursor, fans work and power light comes on. Caps lock led blinks 3 long/2 short flashes (3.2)
Occurred after updating HP BIOS and latest windows 10 up date. after which note book will not restart.
I have worked logically through all suggested HP online support eg.
reset by holding power button
BIOS Windows/B and
Booting from BIOS on USB drive
NO Joy still dead:(
can anyone diagnose issue and advice on how to fix
10-05-2022 09:00 AM
Welcome to the HP Support Community
I understand you are facing an issue with your HP ENVY X360 - 13-Ar0001na. Not to worry I will help you to get a resolution to resolve the issue.
As you have already tried all the steps and the issue still persists, it may be a hardware issue and the PC needs to be sent to HP Service Centre, I'm sending out a private message to assist you with the next course of action.
Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
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