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‎09-09-2019 10:40 PM - edited ‎09-10-2019 08:22 AM

HP Recommended
Product: HP Gaming Pavilion - 15-dk0064ur
Operating System: Microsoft Windows 10 (64-bit)

So I have this issue with my notebook not turning on this morning after I left it for the night.

The notebook (HP Gaming Pavilion - 15-dk0064ur) has been left shutdown for the night with a power bank attached to it in usb (it was charging the power bank) and, when I got to turn it on, fans would not start but the power button light would stay on for a few seconds and then go off again. I left it charging right now, and the charging led is white. When attempting to turn it on, with the powerbank still attached, it would give current to the usb ports. Thank you in advance!

 

Additional information: keyboard lights do not turn on, caps lock does not blink. Begging for help at this point!

1 REPLY 1

‎09-12-2019 02:43 PM

HP Recommended

@Pavels228

 

Welcome to HP support community.

 

Perform a hard reset on the notebook:- Click here

If the issue persists, I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options". 
  6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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