• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP EliteBook 840 G2 Base Model Notebook PC

Dear community,

 

My laptop has suddenly shut down and I can't turn it back on.
When I press the start button, it blinks for a little while (so do the wifi/mute and keyboard backlight buttons), and the wifi/power/power/hard drive LEDs blink oddly (see video). 

First led : Wifi

Second led : power

Third led :  power cable

Forth led : drive loading (SSD)

 

When I put the power cable on, the power LED is sometimes orange.

 

What I've already tried:
- RAM test on another identical laptop, it is functional. RAM exchange too
- Tested the battery on another identical laptop. The battery works
- Tested the SSD, it works
- Try to reset the BIOS, but the screen stays black all the time
- Processor fan runs for only 1/2 second
- Hard reset, nothing

 

Could it be a motherboard problem?

 

Thanks in advance.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.