OMEN 17 or frozen

[jmp8832]

Symptoms:

Screen is black

Fan is working

CapsLock is blinking 3 long, 3 short, pause

All other functions are out.

I tried following:

Unplug wall socket

Press on/ off to stop laptop

Wait 30sec

Press on/off for 15-20 sec

Plug wall socket

Restart

=》 no success

Wat else can be done?

PS: the battery in this OMEN 17 cannot be accessed

[WAWood]

@jmp8832

Hello;
Allow me to welcome you to the HP forums!

According to the HP guide on blink codes, this means that hardware has failed in your laptop, specifically the embedded controller has timed out waiting for BIOS to return from graphics initialization or failed to initialize a graphics output device.

This is not something you can repair yourself.

If the PC is still under the original one-year warranty, you need to contact HP Customer Support to find out how you send it to HP for their diagnosis and repair, or replacement if they can't fix it:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800) 474-6836