Omen 15 was crashing after windows started. Tried to reinstall windows and now bios only sees 27.2g

[hetnkik1]

I have an omen 15 laptop 15-ek0xxx. Product number 2a137uar#aba.

Several days ,2/16/25, ago the laptop was continuesly crashing. I'd reboot the laptop, an error would come up in windows, I think it was about windows security not loading disk drivers because they might be corrupted. I'm sorry, I am no longer at that point of the problem and no longer have that error coming up. The crashing happened around a minute after windows loaded up, everything on the screen would freeze but the cursor. The cursor could move, but not click on anything.

I was also getting blue screens of death. One of the earlier errors was

Inaccessible Boot Device

I tried using windows tools to fix the problem. Like reverting to a previous state before windows updates. But when I did that I got an error that windows couldn't find the file of the previous state. Even though there were earlier dates I could click on.

Eventually, I tried formatting with a usb stick with a windows boot file on it. But when it got to the paritioning step, the boot file only saw 27.2 gigs on my hard drive, total (its a 512 intel nvme ssd (hbrpeknx0202aho). The installation setup tried installing windows on that amount anyway, and succeeded. I can boot up windows, but there is no space left over to install updates. and it will crash if you try to do too much. Windows explorer sees a 27.2gig c drive. It thinks the drive is healthy. In windows, I installed intel firmware for optane ssds and it says the drive is healthy and the firmware is up to datel. I went into bios to see how much it sees on the drive, it also only sees 27.2 gigs.

The immediate problem is the laptop is only seeing 27.2gigs on the 512 ssd. This might be a symptom of a larger problem? Corrupted firmware/drive?

There was one other thing I can't describe exactly. When rebooting the laptop after crashes, sometimes there'd be pre-windows prompt to do checks on the different systems of the laptop. Everything passed except the battery. It said maybe the battery needed to be callibrated or configured. That screen hasn't come up in awhile, I think it was an OEM thing for if the laptop crashes 3 times in a row during boot?

*Currently if I press the power button. Booting takes a long time. The laptop turns on with a blank black screen for about 1 minute. Then goes to a screen with the omen diamond logo and a loading graphic (with the dots going in a circle) After about 1 minute the laptop sometimes just turns off and sometimes goes into the window (10) log in screen. Which then lods up windows quickly, but I have about 0-1 gig free so I don't go about updating or installing anything.

[Paul_Tikkanen]

It sounds to me like the drive has failed.

What you have there is a 512 GB drive with a 32 GB Intel Optane memory cache which accelerates the drive.

Windows needs to be installed on the 512 GB portion of the drive and since that is no longer visible, that portion of the drive has probably failed.

I would recommend replacing the drive with a regular NVMe SSD without the Optane memory.

The Crucial P3 would be a good choice for your notebook:

Amazon.com: Crucial P3 1TB PCIe Gen3 3D NAND NVMe M.2 SSD, up to 3500MB/s - CT1000P3SSD8 : Electroni...

If there is a setting in the BIOS to disable the Intel Optane memory, disable that setting before installing a replacement SSD.

Below is the link to the service manual:

Maintenance and Service Guide

[hetnkik1]

Thank you for the information and reccomendation.

It is odd that windows and intel software specifically designed to maintain and indicate the health of the disk drive say its healthy if it has failed.

[Paul_Tikkanen]

You're very welcome.

Since the 512 GB of drive space is not accessible, something is wrong and with all you did to get it to work, if something wasn't wrong there should have been two partitions available--the 512 GB one and the 32 GB one.

I would have no idea how you could fix something like that, if it is even possible.

[hetnkik1]

Even though I try to practice good battery..."hygene'? I'm worried the battery is getting old and may have caused the problem with the SSD. Is there a way I could test whether or not the battery is healthy in that regard? tI fully charges and discharges. It doesn't take too long or too short to do either.

[Paul_Tikkanen]

See if this link is of help to you:

HP Notebook PCs - Testing and calibrating the battery (Windows) | HP® Support