Omen 6 locking up while gaming

[chris1856]

I've had this laptop for a few months and beginning last night it started having problems where the sound will stop while mid-game and very shortly thereafter the entire laptop freezes up. Restarts do not resolve the issue as I tried restarting multiple times with the same result. The game loses sound and then the laptop freezes. Twice on restarts it resulted in a black screen but the other times when it locked up, I would have an image of the game screen and no other actions (moving mouse, switching screens) were available. 

[ub6424]

Hello @chris1856 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we dive deeper ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Storage controllers>

--->>> Send screenshot

(3) Please report back

[chris1856]

Thanks for the response:

I didn't see "other devices" listed. Can you read these screen shots?

Thanks,

Chris

[ub6424 · Accepted solution]

Hello @chris1856 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update (AMD Processors)

F.14 Rev.A

10.2 MB

Nov 22, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

AMD High-Definition Graphics Driver

30.0.14056.7 Rev.A

765.4 MB

May 23, 2022

Download

(6) Restart Windows

(7) Enable and run and install <Windows Optional Updates>

How to Install Windows 11 Optional Updates & Fix Its Issue

(8) Restart Windows

(9) Test your notebook

(10) Please report back

[chris1856]

Hi @ub6426

Thanks for your help. I followed what you suggested and after a couple of hours of play everything seems to be back to normal. Appreciate the assistance!

Chris

[ub6424]

Hello @chris1856 

Thanks for reporting.

Create Windows system <restore point> to save the current stable state !

How to Create a System Restore Point on Windows 10 or Windows 11

Overall, things are looking good. Keep an eye on the notebook and report back if you are satisfied with the solution or not.

Kind regards