-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Boot and Lockup
- Re: Omen 6 locking up while gaming
Create an account on the HP Community to personalize your profile and ask a question
12-05-2022 03:52 PM
I've had this laptop for a few months and beginning last night it started having problems where the sound will stop while mid-game and very shortly thereafter the entire laptop freezes up. Restarts do not resolve the issue as I tried restarting multiple times with the same result. The game loses sound and then the laptop freezes. Twice on restarts it resulted in a black screen but the other times when it locked up, I would have an image of the game screen and no other actions (moving mouse, switching screens) were available.
Solved! Go to Solution.
Accepted Solutions
12-07-2022 05:38 PM - edited 12-07-2022 05:38 PM
Hello @chris1856
(1) Create Windows system <restore point>
How to Create a System Restore Point on Windows 10 or Windows 11
(2) Download and install BIOS Update
HP Notebook System BIOS Update (AMD Processors) | F.14 Rev.A | 10.2 MB | Nov 22, 2022 | Download |
Why should you install the update ? https://support.hp.com/us-en/document/ish_4123786-2338478-16 Quote: " Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
" |
(3) Reboot
(4) Let BIOS be installed until it's completely done !
(5) Download and install / update
AMD High-Definition Graphics Driver | 30.0.14056.7 Rev.A | 765.4 MB | May 23, 2022 | Download |
(6) Restart Windows
(7) Enable and run and install <Windows Optional Updates>
How to Install Windows 11 Optional Updates & Fix Its Issue
(8) Restart Windows
(9) Test your notebook
(10) Please report back
12-06-2022 02:47 PM
Hello @chris1856
Sorry to hear that you are having problems ... I would like to help you.
Let me check your basic system configuration before we dive deeper ... |
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
OS Name |
Version |
System Model |
System SKU ( equals HP product number (p/n) ) |
Processor |
BIOS Version/Date |
BaseBoard Product |
BaseBoard Version |
(2) Start Windows <Device Manager>
- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)
- Expand <Disk drives>
- Expand <Display adapters>
- Expand <Network adapters>
- Expand <Sound, video and game controllers>
- Expand <Storage controllers>
--->>> Send screenshot
(3) Please report back
12-07-2022 05:38 PM - edited 12-07-2022 05:38 PM
Hello @chris1856
(1) Create Windows system <restore point>
How to Create a System Restore Point on Windows 10 or Windows 11
(2) Download and install BIOS Update
HP Notebook System BIOS Update (AMD Processors) | F.14 Rev.A | 10.2 MB | Nov 22, 2022 | Download |
Why should you install the update ? https://support.hp.com/us-en/document/ish_4123786-2338478-16 Quote: " Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
" |
(3) Reboot
(4) Let BIOS be installed until it's completely done !
(5) Download and install / update
AMD High-Definition Graphics Driver | 30.0.14056.7 Rev.A | 765.4 MB | May 23, 2022 | Download |
(6) Restart Windows
(7) Enable and run and install <Windows Optional Updates>
How to Install Windows 11 Optional Updates & Fix Its Issue
(8) Restart Windows
(9) Test your notebook
(10) Please report back
12-08-2022 11:25 AM
Hello @chris1856
Thanks for reporting.
Create Windows system <restore point> to save the current stable state ! How to Create a System Restore Point on Windows 10 or Windows 11 |
Overall, things are looking good. Keep an eye on the notebook and report back if you are satisfied with the solution or not.
Kind regards
Didn't find what you were looking for? Ask the community