Omen locking up and freezing

[Downbuild]

Hi, My Omen is almost unusable, even after a reset it just hangs/freezes, most of the time I have to Hard start but within a couple of minutes it locks up again, I've tried updating Windows and HP all drivers are correct, I've run all the HP diagnostic programmes but no change, its still under warranty so if its not a simple fix I'll return it.

If anyone has had a similar problem and resolved it I would appreciate any help.

Thanks.  

[sandytechy20]

@Downbuild

Welcome to the HP support community.

I understand that your Omen notebook is freezing, I am glad to assist you.

First, let's start with performing a hard reset on the PC to release any excessive static/power that could have caused the issue. 

Turn off the computer. 

Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers. 

Unplug the AC adapter from the computer. 

Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory. 

Press the Power button to turn on the computer. 

If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key. 

Second, you can check if there is Bios update available for your PC, here is the link to download. 

Performing a test on the Hard drive as well as on the Memory from the Hardware diagnostics:  
1) Shutdown the computer.  
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  
3) Press F2 once for System Diagnostics.  
4) Go to Component test.  
5) Run extensive Memory and Hard Drive test.   

Depending on the test results, If the test passes then I would suggest you perform a complete system recovery.  

Note: Recovery will wipe off everything from the computer. If you have anything important get in touch with some local stores to get your data backed up. 

Click here to know: How to perform each step. 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.