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‎09-18-2022 01:14 AM

HP Recommended

The power supply is working )19.5v). The power light only lights up red for a second when plug power cord in.  Doesn't power on with battery out or power cord unplugged. 

Category:
1 REPLY 1

‎09-18-2022 01:16 AM

HP Recommended

Hello @Moon011 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) Power off computer

(2) Disconnect charger

(3) Press and hold <power> button for 30 seconds

(4) Connect charger

(5) Follow the HP standard procedure

 https://www.youtube.com/watch?v=qpiGUojtr3E

(6) Please report your results

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