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Locked

‎11-04-2020 10:25 AM

HP Recommended
Product: HP All-in-One - 24-df0014
Operating System: Microsoft Windows 10 (64-bit)

I am having a serious issue with the whole computer locking up or blacking out when I use OneNote.  If I take to draw as input, sometimes the whole machine freezes.  I am unable to do anything and must do a hard shut down.  Any suggestion or help?

1 REPLY 1

‎11-05-2020 02:36 PM

HP Recommended

@jbullock36 

Sorry, but since this is just a self-help Support Community staffed mostly by volunteers, we have no capability for debugging problems with third-party (i.e., non-HP) applications.

For help with this issue, you have to contact Microsoft Support since they are the ones who sell OneNote.



I am a volunteer and I do not work for, nor represent, HP
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