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Ongoing and new issues with HP Spectre x360

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Hp Spectre x360 15t
Microsoft Windows 10 (64-bit)

I've been an HP fan and have loved my HP Spectre x360 laptop but I think it's finally time to give up on it. 

I've had it since Sept 2018 - 2 years now and I first started having random blue screens with errors in late 2019. After numerous diagnostics, this was attributed to potential memory issues. Then when it came to replace, though all manuals suggest it is replaceable, it was identified that the RAM was attached to the motherboard and would require full motherboard replacement at a cost of about half the laptop price. Today, new issues with the system fan and battery arose upon boot. The keypad mouse stopped working. All HP Diagnostic tools show everything is fine, battery 100% charged, no system issues... etc.


How do I go about extending a care pack and would it resolve these issues? Which Extended Warranty makes sense? 

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Welcome to the HP support community.


Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.


Refer this link to extend the care pack:- Click here



I am an HP Employee

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