-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Boot and Lockup
- Only seeing my optane memory and not SSD

Create an account on the HP Community to personalize your profile and ask a question
05-17-2024 04:57 PM - edited 05-17-2024 09:14 PM
Hello,
I'm not able to boot my windows 11. It says "Boot device not found, please install an operating system on your hard disk 3F0". I burned a windows iso on a USB using another computer and booted windows recovery, in diskpart the only disks I saw was the USB and a 27 GB disk which I think is optane memory. The 512 GB SSD isn't visible.
I hopd into BIOS and clicked "UEFI HII Configuration", it had
"Incomplete volume member disks: TG 4.0 INTEL, 27.2GB"
So bios aswell didn't list the 512 GB SSD. I also have legacy support disabled.
Tried SSD diagnostic, it passed.
I'm using: Intel® Optane™ Memory 32GB + Intel® NAND SSD 512GB
Any help will be really appreciated!
(personal info removed)
05-17-2024 05:11 PM
Hi:
Since dispart can't find the 512 GB drive, I recommend that you replace the Intel SSD with the onboard Optane memory with a standard NVMe SSD, such as this one:
Then use the HP cloud recovery tool to reinstall Windows, the drivers and the software that originally came with the notebook.
If there is a setting in the BIOS to disable the Intel Optane memory, disable it before removing the drive.
Here is an info link for how to use the Cloud recovery tool. You will need a 32 GB USB flash drive for this.
HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support
You can download the tool from the Microsoft store:
HP Cloud Recovery Tool - Microsoft Apps
Since you have to use the tool on another PC when you run it, you will have to enter your notebook's product number in the tool's search window in order to proceed.
Your notebook's product number is 6KD36UA#ABA.
Below is the link to the service manual:
h10032.www1.hp.com/ctg/Manual/c06155404.pdf
05-17-2024 05:21 PM
You're very welcome.
I doubt that you will be able to recover any data since you can't see the drive in Diskpart and the W11 ISO file could only find the 32 GB Optane portion of the drive to install on.
You should always do monthly backups of your files and save your user profile folders on a portable hard drive in case things like this happen, which they do all the time.
05-17-2024 05:27 PM
Yup, I regret not making backups, but lesson learned!
I've done a lot of research on how to fix this, even contacted intel support and they said I have to switch the SATA mode in the BIOS but HP Spectre's bios doesn't have advanced option.
Could SATA mode possibly have anything to do with this? If yes, is there any way I can change it?
05-17-2024 05:36 PM
Unfortunately, SATA only pertains to SATA drives.
NVMe drives use a totally different type of drive controller, so even if there was a SATA BIOS setting, it would be completely useless to change it.
Intel Optane memory was primarily developed to accelerate SATA mechanical hard drives, and I have no idea why Intel thought it was a good idea to try and accelerate an already fast NVMe drive.
05-17-2024 05:46 PM - edited 05-17-2024 09:11 PM
Makes more sense.
I forgot to add that when my laptop was functioning fine, I tried installing Linux on one of my external hard drives. That's when this started happening. It wasn't my first time burning an ISO using my laptop though; I've burned Ubuntu ISOs on hard drives countless times. I'm sure I didn't touch the laptop's SSD.
05-19-2024 12:56 PM
Alright. I've ordered the new ssd as you suggested. Before I accept the first reply as a solution, are you certain my SATA isn't supposed to be in RAID mode? Look at the screenshot!
- Thank you for the help man!
05-19-2024 01:04 PM
I don't understand the question.
There isn't any way you can do that.
Your notebook has a NVMe drive with the onboard 32 GB Intel Optane memory.
You can't find the 512 GB drive using Diskpart.
You cannot install Windows on anything but the 32 GB Optane memory, which is not where it needs to be installed.
How can you change the drive controller setting to SATA or AHCI when no such BIOS setting exists?