Order declined

[Peter1988]

I received the below message after placing an order for a new HP Envy laptop 

Thank you for your HP.com Store order.

We received your order, but unfortunately it has been declined. If you feel your order was declined in error, please call us right away so that we can assist you and continue processing your order. We are available at **bleep** from 10 a.m. to 10 p.m. ET from Monday to Friday and from 10 a.m. to 1 p.m. ET on Saturdays.

Also, an HP team member will attempt to contact you by phone or by email to help.

  • Your order number is Xxxxxxxxxx    

At this time, the HP.com Store has not processed your order and will not charge you for this transaction; however, your financial institution will have a hold placed on your account for the amount of the purchase. This is standard practice among financial institutions and the hold releases within a few days as it is only a reservation of funds.

Is there a way to be contacted to see what the problem is

Kind regards, 

Peter

[itsmyname · Accepted solution]

@Peter1988 -- I think that you have answered your own question.

Have you talked to the bank/credit-union that issued your credit-card, to see if your credit-card balance is over your limit?