Original bios needed

[SamBerg]

I am having a problem with the BIOS firmware on my chromebook, however I can't find the original BIOS file. Not even on the official HP support website. Is it possible to get the firmware from HP in another way? Platform: DRAGONAIR Model: HP Chromebook x360 14c ca-0004nd.

[Treeko]

Hi @SamBerg 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing BIOS issues.

Kindly refer to the steps on this link to update BIOS and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[SamBerg]

Hi @Treeko,

The tutorial only works for windows laptops and I have a Chromebook. I also can't access the bios or any other program on my Chromebook.

I am having the following problems:

• The Chromebook stopped working after it was updated.

• The Chromebook turns on but the screen remains black and it doesn't boot. It also can't enter recovery mode.

• Sometimes the Chromebook will not turn on or off.

• The Chromebook seems to think its temperature is too high.

• The fans operate at full speed when the Chromebook starts.

[Treeko]

Hi @SamBerg 

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

I hope this helps.
Take care and have a good day.

Treeko
HP Support