-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Boot and Lockup
- Overheating?

Create an account on the HP Community to personalize your profile and ask a question
02-13-2020 12:59 PM
Hello there!
I'm going to start by saying that I don't really understand much about laptops or computers in general. And also my English may not be the best.
Couple days ago I got blue screen , today I got black screen, and just when I thought it couldn't get worse I got this right after blue screen showed up again. My pc wasn't really that hot to the touch and I changed fan about 2 years ago and cleaned it from dust less than year ago. Also 2 weeks ago I downloaded windows 10 and completely wiped out (reinstalled) my laptop. I had some issues with display driver at the beginning but that's it. This is my last straw before I throw this laptop into trash. And there wasn't any problems when I had windows 7.. Is there anything I can do to mby fix this?
02-17-2020 05:30 PM
@Xpumpkin Greetings from the HP Community!
Did you replace the fan via HP or the local retailer?
When was the last time it worked without these issues?
While you respond to that, here's what you need to know about resolving this issue: Click here to troubleshoot
If the issue persists, we may need to replace the heat sink or the fan, or both to fix this permanently.
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.