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HP Recommended
Notebook HP-15-bw056nl

My PC does not boot and after the hard drive check appears the FAILURE ID: GLN2K9-94GA53-XD7UQK-60QU03

1 REPLY 1
HP Recommended

@FC99 

That error message means the hard drive has failed and would need to be replaced.

 

Once you have that replacement, you would need to restore your PC to working condition.

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.