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Vincenzo68
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PC bloccato all'avvio

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Buonasera, ho un Padiglione HP 15-bc014nl (ENERGY STAR) e da qualche giorno non riesco ad avviarlo in si quanto blocca su ripristino automatico, da quel momento in poi non riesco a fare nulla, pur volendo fare il ripristino del PC andando su risoluzione dei problemi non riesco, ho analizzato il sistema ed è tutto ok, ho cercato di fare partire W10 con un dispositivo USB  (dopo aver modificato sul BIOS) dopo aver scaricato dal sito Microsoft ma nulla, qualcuno per favore mi può dire come posso fare? Grazie mille

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MatheusH
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Hey @Vincenzo68  !

Hope your doing fine! 

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English.





Thank you for your understanding.

Regards.

I work on behalf of HP.
HP Support Community Moderator
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Paul_Tikkanen
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Hi, @Vincenzo68 

 

I recommend that you use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/it-it/document/c06178670

 

The PC is set to always boot from the hard drive, so you have to force it to boot from the flash drive.

 

Plug the flash drive with W10 into the USB port, turn on or restart the PC.

 

Immediately tap/press the ESC key to get the menu of options.

 

Select the F9 boot options menu, and from that, select the USB flash drive with W10 on it and press the Enter key.

 

The PC should boot from the flash drive and begin to load the W10 installation files.

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Vincenzo68
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Ciao Paul,

grazie per il tuo aiuto...purtroppo ho già fatto i passaggi che mi descrivi e purtroppo il PC non installa i file che sono caricati sulla USB, ho cambiato la modalità di avvio dal menù F9 ma l'unica cosa che riesco a fare è scegliere la lingua, poi il PC passa alla solita modalità di ripristino iniziale...ho anche analizzato il sistema e tutti i componenti e non c'è nulla di danneggiato...

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Paul_Tikkanen
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You're very welcome.

 

Did you try making the bootable installation media using the media creation tool from the link below?

 

https://www.microsoft.com/en-us/software-download/windows10

 

Since you ran the hardware tests and everything passed, unfortunately I don't know what the problem could be.

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Vincenzo68
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grazie,

si, ho fatto tutto correttamente, purtroppo non so nemmeno io a questo punto cosa fare... ti ringrazio, sei stato gentile

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Paul_Tikkanen
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Prego.

 

Sorry that I wasn't able to help you get W10 reinstalled on your notebook.

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