-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Boot and Lockup
- Re: PC boot problems

Create an account on the HP Community to personalize your profile and ask a question
01-17-2018 02:56 PM
Hello,
a few months ago, I was just using my PC normally and it wasn't being slow or anything and wasn't showing any signs of malaware. I decided to restart it as I hadn't done so in a while and thought it would just be good for the PC. It did the normal restart boot process where it showed the HP logo and had the spinning dots at the bottom of the screen. It showed that for a while and then the computer briefly turned "off" as the screen went black and I heard the HDD turn off. When it turned back on, it showed the same HP logo but at the bottom it said "Diagnosing your PC". When that was done, it just took me to a blue screen that read "Your PC did not start correctly" and told me that I could either restart (which it said sometimes helps) or go to alternative options. I tried to just restart the system multiple times getting the same "Diagnosing your PC" everytime. I eventually just gave up and reinstalled Windows.
My PC was working and rebooting fine without that problem for a few months until just recently. It was just another time when I wanted to restart my PC and it did the same brief "power down" and showed me the same message and told me my PC didn't start correctly. This time, I tried to restore my system to a point before this problem started to occur. It worked fine for a while and I was able to successfully reboot but again only a few times as I got the same message again after a while. I saw that in Windows Update it was installing a net driver from Intel and it turned out it was the same driver and same version that I already had installed. I don't know if maybe it was corrupting the current driver and that's what was causing this startup error. Another thing that I think it could possibly be is a hardware error. In the event log at the time this boot error occured, I get the Critical error message "Kernel-Power", Event ID: 41, Task Category: (63). According to the event log, the error means that my system rebooted without cleanly shutting down which sounds like what might have happened to cause my boot error.
01-17-2018 04:36 PM
You need to give us the model number of the laptop or product number which you can get from HP Support Assistant.
Also you need to run a hardware diagnostic. Tap esc as you power up then F2 and test the components including hard drive and memory.
Post results back and we will continue to discuss.
01-18-2018 02:16 PM
Hello,
The product number for my laptop is V0K14AV
I tried to run the diagnostic at startup but pressing esc and F2 didn't seem to do anything. Do I have to press them multiple times or at certain times during startup?
01-22-2018 04:00 PM - edited 01-22-2018 04:01 PM
The hardware diagnostic said everything was fine with my system unless I need to do a full scan? Sorry if I'm sounding impatient but I'd like to get this problem solved before it happens again and I have to reinstall Windows.