PC do not start when battery (Charged) is connected.

[Hydalgo]

My PC do not start when the battery is connected. The battery is fully charged and I need to disconnect the battery, disconect the power supply, reconnect the supply to make it start. After I can reconnect the battery and PC work as usual. But if I don't use My PC for 2 days, I need to repeat the procedure.. 

Do somebody already Had this issue. I there a solution to make it fully operationnal?

All the drivers are up to date, Bios is up to date and Power supply is genuine.

Thanks in advance.

Francois

[Pallipurath]

Hi @Hydalgo 

Welcome to the HP Support Community! We're stoked to have you on board!  

  

To help us get started on resolving your issue, could you please share the model name of your device? 

  

Need help finding your product number? We've got you covered! Check out this handy guide:   

https://support.hp.com/in-en/document/ish_2039298-1862169-16  

  

Meanwhile, you can refer to the following link to resolve the issue:   https://www.youtube.com/watch?v=MgDy0h9a7Jg&t=11s 

We're looking forward to helping you get back up and running!  

  

Best regards, 

[Hydalgo]

M’y HP PC is a X7V57UA#ABL with tactile screen. I RUN diagnostic on it and found nothing.

- Battery is charging when it is connected. 
- PC run on battery if i disconnect. Power

- Bios is up to date

- power supply is genuine HP.

- Battery is genuine HP

Thanks in advance

[Pallipurath]

Hi @Hydalgo 

Thank you for responding.

I regret to hear that the issue is not resolved, However I would request you to please share me the results with the Hardware results which is performed. Meanwhile I would request you to please perform the below steps.

Perform a Hard Reset

• Turn off the laptop.
• Disconnect the AC adapter.
• If the battery is removable, remove it from the system.
• Press and hold the Power button for 30 seconds.
• Reinstall the battery, connect the AC adapter, and attempt to power on the computer.

Reset BIOS Settings to Default

• Press F10 during startup to enter the BIOS.
• Select Restore Defaults or Load Setup Defaults.
• Save the changes and restart the computer.

Test Different Power Configurations

• Verify whether the laptop powers on:
  • With the AC adapter only (battery removed, if removable).
  • With the battery only.
  • With both the battery and AC adapter connected.
• Note exactly which configuration prevents the system from starting.

Have a good day.