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‎01-19-2017 10:30 AM

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8.1 is working perfectly with our little HP 10TS - well, almost.  The PC downloaded a lot of updates successfully up until the 11th of January.  What then happened after that is when I tried to "Check for Updates" it continues to look... and look and look and look without either saying that there are no updates available or identifying additional updates to download.  I openned Control Panel to Troubleshoot and "Fix Problems with Windows Updates".  I went in as the Administrator and it detected and theoretically fixed two issues (Potential Windows Update Database Error and Windows Update components must be repaired).  However, I still have the same issue. 

 

Any thoughts on what might be the issue?

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‎01-19-2017 10:07 PM

HP Recommended

Hi @di_Sulmona

 

Thank you for your update on the topic.

 

Please, check these articles and follow the steps there for Windows Update troubleshooting:

 

First >  http://www.howtogeek.com/247380/how-to-fix-windows-update-when-it-gets-stuck/

 

Second >  https://support.microsoft.com/en-us/instantanswers/512a5183-ffab-40c5-8a68-021e32467565/windows-upda...

 

Third >  https://support.microsoft.com/en-us/help/10164/fix-windows-update-errors

 

 

 

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎02-03-2017 11:16 AM

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Thank you very much.  Unfortunately, no matter what I try the Windows update does not work.  I will reinstall 8.1 and get back to you with the results.

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‎02-03-2017 12:02 PM

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You are welcome. Please, post again when you have news.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎02-06-2017 07:12 PM

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SUCCESS!!!!!

 

After trying nearly everything, I finally tried "Refresh" - and now my Windows 8.1 works like a charm!  It took a while to download all of the updates but who cares - I have my little HP 10 Notebook back.  So, I thank you very much for your sage assistance!!!

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‎02-06-2017 09:57 PM

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You are welcome :Wink:

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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