07-04-2018 03:03 PM
I hadn't turned my laptop on for 2 days. When I did, it had lots of work to do. Then it wouldn't shut itself off. I turned it off improperly I suppose. Then I couldn't get past the Welcome screen. So, I tried some hp instructions like pressing the esc key then F2. Got it to respond. Got to the HP PC Hardware Diagnostics UEFI page to select English and now the screen is locked.
07-04-2018 03:09 PM
Please 1st try a Hard Reset
Press and Hold the PWR off button for 4 seconds to force a PWR off.
Unplug from the wall.
If you see a battery compartment door, your computer has a removable battery.
Remove any removable battery.
This is valid for most notebooks;
Press and hold the power button for 15 seconds to complete the reset.
Re-insert any battery you removed.
07-04-2018 03:20 PM
My computer does not have a removable battery. But I held the power button down and it appears to be rebooting. It got to the Welcome Screen. Now it is all black. I had an issue before. We'll see what happpens.
But, thank you so much for your instructions. Do you know what I should do if the screen stays black?
OMG! I got my desktop screen back! I'd been unable to get that all night last night! I'd turned the thing off erroneously. My HP quesion mark icon has and exclamation mark. I'm going to click on it.
Muchas Gracias, Distinguished Professor!
07-04-2018 03:30 PM
MAKE RECOVERY MEDIA.
ELSE make your own from MS
ISO images of various Microsoft OS's are available.
They can be be downloaded (sometimes you need a licence key other than the HP OEM key)
and 'burnt'/expanded to a DVD/USB. They WONT contain appropriate HP software, like drivers etc.
But may enable a repair to be started.
For when it’s a NON MS OS (iOS/Linux/Android) to create install media.
and a HOW2 is here...
Just in case there is a next time.