PC not booting

[Luigimangi]

Went to upgrade ram, got chip seated improperly error, replaced new ram with old ram, PC won't boot.

Windows 11, model 14-dq0052dx

[Kuroi_Kenshi]

Hi @Luigimangi,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your PC!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Reseat the RAM:

• Ensure the RAM modules are properly seated in their slots. Remove the RAM modules and reinsert them, making sure they click into place securely.

Check RAM Compatibility:

• Verify that the RAM modules are compatible with your HP 14-dq0052dx model. Ensure the new RAM conforms to the specifications required for your device.

Reset CMOS:

• Reset the CMOS by removing the battery or using the motherboard jumper. This will clear any potential conflicts in the BIOS settings.
• Here’s a general guideline for resetting CMOS:
  1. Shut down the system and disconnect the power cord.
  2. Remove the chassis access panel.
  3. Either remove the CMOS battery for a few minutes or move the CMOS jumper from pins 2-3 to pins 1-2 and back to 2-3.
  4. Reconnect power and restart your computer.

Restore Default BIOS Settings:

• If you can access the BIOS, restore factory default settings. This could resolve any issues related to configuration changes:
  • Turn on the computer and repeatedly press the F10 key until you enter the BIOS setup.
  • Navigate to the BIOS reset options and select “Load Default Settings”.
  • Save changes and exit.

Power Supply Check:

• Ensure the power supply is working correctly and all connections are secure.

Test RAM Modules:

• Test with one RAM module at a time. Insert one module in the slot and try to boot the PC. This helps identify if a particular module is faulty.

Inspect for Physical Damage:

• Check for any physical damage to the slots or modules. Bent pins or damaged slots can cause boot issues.

Use Diagnostic Tools:

• Use any available diagnostic tools provided by HP to detect hardware issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,